diff --git a/.github/ISSUE_TEMPLATE/bug_report.md b/.github/ISSUE_TEMPLATE/bug_report.md deleted file mode 100644 index 92a267422..000000000 --- a/.github/ISSUE_TEMPLATE/bug_report.md +++ /dev/null @@ -1,46 +0,0 @@ ---- -name: Bug report -about: Create a report to help us improve - ---- -**Alternative, faster ways to get help** -If you have just started using ZeroTier, here are some places to get help: -- my.zerotier.com has a _Community_ tab. It's a live chat with other users and the developers. -- [ZeroTier Knowledge Base](https://zerotier.atlassian.net/wiki/spaces/SD/overview) -- www.zerotier.com has a Contact Us button -- email contact@zerotier.com - -**Describe the bug** -A clear and concise description of what the bug is. - -**To Reproduce** -Steps to reproduce the behavior: -1. Create a Network '...' -2. Install zerotier-one '....' -3. '....' -4. See error - -**Expected behavior** -A clear and concise description of what you expected to happen. - -**Screenshots** -If applicable, add screenshots or console output to help explain your problem. - -**Desktop (please complete the following information):** - - OS: [e.g. Mac, Linux, Windows, BSD] - - OS/Distribution Version - - ZeroTier Version [e.g. 1.2.4] - - Hardware [e.g. raspberry pi 3] - -**Smartphone (please complete the following information):** - - Device: [e.g. iPhone6] - - OS: [e.g. iOS8.1] - - Version [e.g. 1.2.4] - -**Additional context** -Add any other context about the problem here. -- ZeroTier Network Configuration -- Router Config -- Firewall Config (try turning the firewall off) -- General Network Environment: [ e.g Home, University Campus, Corporate LAN ] - diff --git a/.github/ISSUE_TEMPLATE/bugs-and-issues.md b/.github/ISSUE_TEMPLATE/bugs-and-issues.md new file mode 100644 index 000000000..8f1103b3c --- /dev/null +++ b/.github/ISSUE_TEMPLATE/bugs-and-issues.md @@ -0,0 +1,50 @@ +--- +name: Bugs and Issues +about: Create a report to help us improve +title: '' +labels: NEEDS TRIAGE +assignees: '' + +--- + +# Before filing a Bug Report + +_Using these will ensure you get quicker support, and make this space available for code-related issues. Thank you!_ + +- [Knowledge Base](https://zerotier.atlassian.net/wiki/spaces/SD/overview) => Guides and documentation on how to use ZeroTier. +- [Discuss Forum](https://discuss.zerotier.com/) => Our discussion forum for users and support to mutally resolve issues & suggest ideas. +- [Reddit](https://www.reddit.com/r/zerotier/) => Our subreddit, which we monitor regularly and is fairly active. +- https://www.zerotier.com/contact/ => Sales and licensing queries +- https://zerotier.atlassian.net/servicedesk/customer/portals => Customer Support Portal + +# If you still want to file a Bug Report + +## Required + +- What you expect to be happening. +- What is actually happening? +- Any steps to reproduce the error. +- Any screenshots that would help us out. + +## Additional information + +**Desktop (please complete the following information):** + - OS: [e.g. Mac, Linux, Windows, BSD] + - OS/Distribution Version + - ZeroTier Version [e.g. 1.4.6] + +**Smartphone (please complete the following information):** + - Device: [e.g. iPhone6] + - OS: [e.g. iOS8.1] + - ZeroTier Version [e.g. 1.4.6] + + **Embedded & NAS (please complete the following information):** + - Device: [e.g. Synology, Pi4] + - OS/Distribution (if applicable) + - ZeroTier Version [e.g. 1.4.6] + +**Additional context** +- ZeroTier Network Configuration: IPv4 & IPv6 networks defined on your ZeroTier Central +- Router Config: are you permitting port 9993, uPnP, and NAT-PMP? +- Firewall Config: are you permitting port 9993 on your OS; setting it to "Private" on Windows? +- Are you using this at home, in an office, college, etc? diff --git a/.github/ISSUE_TEMPLATE/feature_request.md b/.github/ISSUE_TEMPLATE/feature_request.md index 066b2d920..5a1e094c3 100644 --- a/.github/ISSUE_TEMPLATE/feature_request.md +++ b/.github/ISSUE_TEMPLATE/feature_request.md @@ -1,17 +1,13 @@ --- name: Feature request about: Suggest an idea for this project +title: "[Feature Request] " +labels: suggestion +assignees: '' --- -**Is your feature request related to a problem? Please describe.** -A clear and concise description of what the problem is. Ex. I'm always frustrated when [...] +If there is something you'd like to have added to ZeroTier, to go to https://discuss.zerotier.com/c/feature-requests/ instead. Issues there can be voted on and discussed in-depth. -**Describe the solution you'd like** -A clear and concise description of what you want to happen. -**Describe alternatives you've considered** -A clear and concise description of any alternative solutions or features you've considered. - -**Additional context** -Add any other context or screenshots about the feature request here. +Thank you! diff --git a/.github/ISSUE_TEMPLATE/game-connection-issue.md b/.github/ISSUE_TEMPLATE/game-connection-issue.md new file mode 100644 index 000000000..0ce2a3202 --- /dev/null +++ b/.github/ISSUE_TEMPLATE/game-connection-issue.md @@ -0,0 +1,15 @@ +--- +name: Game Connection Issue +about: Game issues are better served by forum posts +title: Please go to our Discuss or Reddit for game-related issues. Thanks! +labels: wontfix +assignees: '' + +--- + +Are you having trouble connecting to a game on your virtual network after installing ZeroTier? + +- [ ] Yes +- [ ] No + +If you answered yes, then it is very likely that your question would be better answered on our [Discuss ](https://discuss.zerotier.com) forum or [Reddit](https://www.reddit.com/r/zerotier/) community; we monitor both regularly. We also have extensive documentation on our [Knowledge Base](https://zerotier.atlassian.net/wiki/spaces/SD/overview). Thank you!