From 2d7a96416cf391fc4ac1771fe246881e937b81b0 Mon Sep 17 00:00:00 2001 From: Michael Adams Date: Tue, 8 Sep 2020 12:25:40 -0700 Subject: [PATCH 1/9] Update issue templates Include use of Discuss forum as an option for feature requests. --- .github/ISSUE_TEMPLATE/bug_report.md | 5 ++++- .github/ISSUE_TEMPLATE/feature_request.md | 15 ++++++--------- 2 files changed, 10 insertions(+), 10 deletions(-) diff --git a/.github/ISSUE_TEMPLATE/bug_report.md b/.github/ISSUE_TEMPLATE/bug_report.md index 92a267422..8da91fdf0 100644 --- a/.github/ISSUE_TEMPLATE/bug_report.md +++ b/.github/ISSUE_TEMPLATE/bug_report.md @@ -1,8 +1,12 @@ --- name: Bug report about: Create a report to help us improve +title: '' +labels: '' +assignees: '' --- + **Alternative, faster ways to get help** If you have just started using ZeroTier, here are some places to get help: - my.zerotier.com has a _Community_ tab. It's a live chat with other users and the developers. @@ -43,4 +47,3 @@ Add any other context about the problem here. - Router Config - Firewall Config (try turning the firewall off) - General Network Environment: [ e.g Home, University Campus, Corporate LAN ] - diff --git a/.github/ISSUE_TEMPLATE/feature_request.md b/.github/ISSUE_TEMPLATE/feature_request.md index 066b2d920..d4a745fcd 100644 --- a/.github/ISSUE_TEMPLATE/feature_request.md +++ b/.github/ISSUE_TEMPLATE/feature_request.md @@ -1,17 +1,14 @@ --- name: Feature request about: Suggest an idea for this project +title: "[Feature Request] " +labels: suggestion +assignees: '' --- -**Is your feature request related to a problem? Please describe.** -A clear and concise description of what the problem is. Ex. I'm always frustrated when [...] +If there is something you'd like to have added to ZeroTier, but not sure how to implement it, you might want to go to https://discuss.zerotier.com/c/feature-requests/ instead. Issues there can be voted on and discussed in-depth. -**Describe the solution you'd like** -A clear and concise description of what you want to happen. +If you do have some code or technical examples of how you want something done in ZeroTier, you can open an issue here that we can use alongside some pull requests. -**Describe alternatives you've considered** -A clear and concise description of any alternative solutions or features you've considered. - -**Additional context** -Add any other context or screenshots about the feature request here. +Thank you! From be560eb704461a395794b219811ca214d0ca77f5 Mon Sep 17 00:00:00 2001 From: joseph-henry Date: Sat, 12 Sep 2020 12:23:49 -0700 Subject: [PATCH 2/9] Game Connection Issue Game connection issues can be resolved on our forums: discuss.zerotier.com --- .github/ISSUE_TEMPLATE/game_connection_issue.md | 6 ++++++ 1 file changed, 6 insertions(+) create mode 100644 .github/ISSUE_TEMPLATE/game_connection_issue.md diff --git a/.github/ISSUE_TEMPLATE/game_connection_issue.md b/.github/ISSUE_TEMPLATE/game_connection_issue.md new file mode 100644 index 000000000..0446b45c4 --- /dev/null +++ b/.github/ISSUE_TEMPLATE/game_connection_issue.md @@ -0,0 +1,6 @@ +Are you having trouble connecting to a game on your virtual network after installing ZeroTier? + +- [ ] Yes +- [ ] No + +If you answered yes it's very likely that your question would be better answered on our [forums](https://discuss.zerotier.com) instead of creating a GitHub issue. Ideally, Github tickets should be reserved for suspected bugs and and feature requests. From 94669a47090c5a127cb4f1476afc7d61894ebb7e Mon Sep 17 00:00:00 2001 From: Joseph Henry Date: Sat, 12 Sep 2020 12:58:10 -0700 Subject: [PATCH 3/9] Update Game issue template --- .github/ISSUE_TEMPLATE/game_connection_issue.md | 9 +++++++++ 1 file changed, 9 insertions(+) diff --git a/.github/ISSUE_TEMPLATE/game_connection_issue.md b/.github/ISSUE_TEMPLATE/game_connection_issue.md index 0446b45c4..0e1008f3e 100644 --- a/.github/ISSUE_TEMPLATE/game_connection_issue.md +++ b/.github/ISSUE_TEMPLATE/game_connection_issue.md @@ -1,3 +1,12 @@ +--- +name: Game Connection Issue +about: Game issues are better answered on our forum: https://discuss.zerotier.com +title: '' +labels: '' +assignees: '' + +--- + Are you having trouble connecting to a game on your virtual network after installing ZeroTier? - [ ] Yes From 2b9d9168e0303d008b4a496027c8bb21879a1e84 Mon Sep 17 00:00:00 2001 From: joseph-henry Date: Sat, 12 Sep 2020 13:08:31 -0700 Subject: [PATCH 4/9] Update issue templates --- .github/ISSUE_TEMPLATE/game-connection-issue.md | 15 +++++++++++++++ 1 file changed, 15 insertions(+) create mode 100644 .github/ISSUE_TEMPLATE/game-connection-issue.md diff --git a/.github/ISSUE_TEMPLATE/game-connection-issue.md b/.github/ISSUE_TEMPLATE/game-connection-issue.md new file mode 100644 index 000000000..e7e610aee --- /dev/null +++ b/.github/ISSUE_TEMPLATE/game-connection-issue.md @@ -0,0 +1,15 @@ +--- +name: Game Connection Issue +about: 'Game issues are better served by our forum: https://discuss.zerotier.com' +title: I'm probably submitting this issue in the wrong place +labels: '' +assignees: '' + +--- + +Are you having trouble connecting to a game on your virtual network after installing ZeroTier? + +- [ ] Yes +- [ ] No + +If you answered yes it's very likely that your question would be better answered on our [forums](https://discuss.zerotier.com) instead of creating a GitHub issue. Ideally, Github tickets should be reserved for suspected bugs and and feature requests. From 55f442f1a9911bc976c3f017b748487a0724142f Mon Sep 17 00:00:00 2001 From: Joseph Henry Date: Sat, 12 Sep 2020 13:09:51 -0700 Subject: [PATCH 5/9] Removed erroneous issue template --- .github/ISSUE_TEMPLATE/game_connection_issue.md | 15 --------------- 1 file changed, 15 deletions(-) delete mode 100644 .github/ISSUE_TEMPLATE/game_connection_issue.md diff --git a/.github/ISSUE_TEMPLATE/game_connection_issue.md b/.github/ISSUE_TEMPLATE/game_connection_issue.md deleted file mode 100644 index 0e1008f3e..000000000 --- a/.github/ISSUE_TEMPLATE/game_connection_issue.md +++ /dev/null @@ -1,15 +0,0 @@ ---- -name: Game Connection Issue -about: Game issues are better answered on our forum: https://discuss.zerotier.com -title: '' -labels: '' -assignees: '' - ---- - -Are you having trouble connecting to a game on your virtual network after installing ZeroTier? - -- [ ] Yes -- [ ] No - -If you answered yes it's very likely that your question would be better answered on our [forums](https://discuss.zerotier.com) instead of creating a GitHub issue. Ideally, Github tickets should be reserved for suspected bugs and and feature requests. From c210e9e5cf6219163010797bc24d632eb503d0e2 Mon Sep 17 00:00:00 2001 From: Michael Adams Date: Mon, 14 Sep 2020 12:58:29 -0700 Subject: [PATCH 6/9] Update issue templates Cleaned this up substantially --- .github/ISSUE_TEMPLATE/bugs-and-issues.md | 50 +++++++++++++++++++++++ 1 file changed, 50 insertions(+) create mode 100644 .github/ISSUE_TEMPLATE/bugs-and-issues.md diff --git a/.github/ISSUE_TEMPLATE/bugs-and-issues.md b/.github/ISSUE_TEMPLATE/bugs-and-issues.md new file mode 100644 index 000000000..8f1103b3c --- /dev/null +++ b/.github/ISSUE_TEMPLATE/bugs-and-issues.md @@ -0,0 +1,50 @@ +--- +name: Bugs and Issues +about: Create a report to help us improve +title: '' +labels: NEEDS TRIAGE +assignees: '' + +--- + +# Before filing a Bug Report + +_Using these will ensure you get quicker support, and make this space available for code-related issues. Thank you!_ + +- [Knowledge Base](https://zerotier.atlassian.net/wiki/spaces/SD/overview) => Guides and documentation on how to use ZeroTier. +- [Discuss Forum](https://discuss.zerotier.com/) => Our discussion forum for users and support to mutally resolve issues & suggest ideas. +- [Reddit](https://www.reddit.com/r/zerotier/) => Our subreddit, which we monitor regularly and is fairly active. +- https://www.zerotier.com/contact/ => Sales and licensing queries +- https://zerotier.atlassian.net/servicedesk/customer/portals => Customer Support Portal + +# If you still want to file a Bug Report + +## Required + +- What you expect to be happening. +- What is actually happening? +- Any steps to reproduce the error. +- Any screenshots that would help us out. + +## Additional information + +**Desktop (please complete the following information):** + - OS: [e.g. Mac, Linux, Windows, BSD] + - OS/Distribution Version + - ZeroTier Version [e.g. 1.4.6] + +**Smartphone (please complete the following information):** + - Device: [e.g. iPhone6] + - OS: [e.g. iOS8.1] + - ZeroTier Version [e.g. 1.4.6] + + **Embedded & NAS (please complete the following information):** + - Device: [e.g. Synology, Pi4] + - OS/Distribution (if applicable) + - ZeroTier Version [e.g. 1.4.6] + +**Additional context** +- ZeroTier Network Configuration: IPv4 & IPv6 networks defined on your ZeroTier Central +- Router Config: are you permitting port 9993, uPnP, and NAT-PMP? +- Firewall Config: are you permitting port 9993 on your OS; setting it to "Private" on Windows? +- Are you using this at home, in an office, college, etc? From 74d9e1e558fbff01d27fb21a2fc4c2fe6bff377c Mon Sep 17 00:00:00 2001 From: Michael Adams Date: Mon, 14 Sep 2020 12:59:36 -0700 Subject: [PATCH 7/9] Update issue templates --- .github/ISSUE_TEMPLATE/bug_report.md | 49 ---------------------------- 1 file changed, 49 deletions(-) delete mode 100644 .github/ISSUE_TEMPLATE/bug_report.md diff --git a/.github/ISSUE_TEMPLATE/bug_report.md b/.github/ISSUE_TEMPLATE/bug_report.md deleted file mode 100644 index 8da91fdf0..000000000 --- a/.github/ISSUE_TEMPLATE/bug_report.md +++ /dev/null @@ -1,49 +0,0 @@ ---- -name: Bug report -about: Create a report to help us improve -title: '' -labels: '' -assignees: '' - ---- - -**Alternative, faster ways to get help** -If you have just started using ZeroTier, here are some places to get help: -- my.zerotier.com has a _Community_ tab. It's a live chat with other users and the developers. -- [ZeroTier Knowledge Base](https://zerotier.atlassian.net/wiki/spaces/SD/overview) -- www.zerotier.com has a Contact Us button -- email contact@zerotier.com - -**Describe the bug** -A clear and concise description of what the bug is. - -**To Reproduce** -Steps to reproduce the behavior: -1. Create a Network '...' -2. Install zerotier-one '....' -3. '....' -4. See error - -**Expected behavior** -A clear and concise description of what you expected to happen. - -**Screenshots** -If applicable, add screenshots or console output to help explain your problem. - -**Desktop (please complete the following information):** - - OS: [e.g. Mac, Linux, Windows, BSD] - - OS/Distribution Version - - ZeroTier Version [e.g. 1.2.4] - - Hardware [e.g. raspberry pi 3] - -**Smartphone (please complete the following information):** - - Device: [e.g. iPhone6] - - OS: [e.g. iOS8.1] - - Version [e.g. 1.2.4] - -**Additional context** -Add any other context about the problem here. -- ZeroTier Network Configuration -- Router Config -- Firewall Config (try turning the firewall off) -- General Network Environment: [ e.g Home, University Campus, Corporate LAN ] From 97801b3b566f7ab032f1291fc23e34f2e86295aa Mon Sep 17 00:00:00 2001 From: Michael Adams Date: Mon, 14 Sep 2020 13:10:41 -0700 Subject: [PATCH 8/9] Update issue templates --- .github/ISSUE_TEMPLATE/game-connection-issue.md | 8 ++++---- 1 file changed, 4 insertions(+), 4 deletions(-) diff --git a/.github/ISSUE_TEMPLATE/game-connection-issue.md b/.github/ISSUE_TEMPLATE/game-connection-issue.md index e7e610aee..0ce2a3202 100644 --- a/.github/ISSUE_TEMPLATE/game-connection-issue.md +++ b/.github/ISSUE_TEMPLATE/game-connection-issue.md @@ -1,8 +1,8 @@ --- name: Game Connection Issue -about: 'Game issues are better served by our forum: https://discuss.zerotier.com' -title: I'm probably submitting this issue in the wrong place -labels: '' +about: Game issues are better served by forum posts +title: Please go to our Discuss or Reddit for game-related issues. Thanks! +labels: wontfix assignees: '' --- @@ -12,4 +12,4 @@ Are you having trouble connecting to a game on your virtual network after instal - [ ] Yes - [ ] No -If you answered yes it's very likely that your question would be better answered on our [forums](https://discuss.zerotier.com) instead of creating a GitHub issue. Ideally, Github tickets should be reserved for suspected bugs and and feature requests. +If you answered yes, then it is very likely that your question would be better answered on our [Discuss ](https://discuss.zerotier.com) forum or [Reddit](https://www.reddit.com/r/zerotier/) community; we monitor both regularly. We also have extensive documentation on our [Knowledge Base](https://zerotier.atlassian.net/wiki/spaces/SD/overview). Thank you! From bd92990165e5a3f4139d283fe183bd9e45f804dc Mon Sep 17 00:00:00 2001 From: Travis LaDuke Date: Wed, 7 Oct 2020 10:36:04 -0700 Subject: [PATCH 9/9] Update feature_request.md --- .github/ISSUE_TEMPLATE/feature_request.md | 3 +-- 1 file changed, 1 insertion(+), 2 deletions(-) diff --git a/.github/ISSUE_TEMPLATE/feature_request.md b/.github/ISSUE_TEMPLATE/feature_request.md index d4a745fcd..5a1e094c3 100644 --- a/.github/ISSUE_TEMPLATE/feature_request.md +++ b/.github/ISSUE_TEMPLATE/feature_request.md @@ -7,8 +7,7 @@ assignees: '' --- -If there is something you'd like to have added to ZeroTier, but not sure how to implement it, you might want to go to https://discuss.zerotier.com/c/feature-requests/ instead. Issues there can be voted on and discussed in-depth. +If there is something you'd like to have added to ZeroTier, to go to https://discuss.zerotier.com/c/feature-requests/ instead. Issues there can be voted on and discussed in-depth. -If you do have some code or technical examples of how you want something done in ZeroTier, you can open an issue here that we can use alongside some pull requests. Thank you!