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update troubleshooting doc

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Zac Connelly 2018-03-12 16:30:18 +01:00
parent 13503575c5
commit 207984e48b
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docs/troubleshooting.md
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@ -25,6 +25,33 @@
Look here if you have a problem running the installer to set up a new Algo server.
### Error: name 'basestring' is not defined
```
TASK [cloud-digitalocean : Creating a droplet...] *******************************************
An exception occurred during task execution. To see the full traceback, use -vvv. The error was: NameError: name 'basestring' is not defined
fatal: [localhost]: FAILED! => {"changed": false, "msg": "name 'basestring' is not defined"}
```
If you get something like the above it's likely you're not using a python2 virtualenv.
Ensure running `python2.7` drops you into a python 2 shell (it looks something like this)
```
user@homebook ~ $ python2.7
Python 2.7.10 (default, Feb 7 2017, 00:08:15)
[GCC 4.2.1 Compatible Apple LLVM 8.0.0 (clang-800.0.34)] on darwin
Type "help", "copyright", "credits" or "license" for more information.
>>>
```
Then rerun the dependency installation explicitly using python 2.7
```
python2.7 -m virtualenv --python=`which python2.7` env && source env/bin/activate && python2.7 -m pip install -U pip && python2.7 -m pip install -r
requirements.txt
```
### Error: "You have not agreed to the Xcode license agreements"
On macOS, you tried to install the dependencies with pip and encountered the following error: