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Code Issues Projects Releases Wiki Activity

update troubleshooting doc (#827)

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* update troubleshooting doc

* remove breakline

* bump issue to the bottom
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Zac Connelly 2018-03-12 16:49:45 +01:00 • committed by Dan Guido
parent 13503575c5
commit 3bb6c32abb
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docs/troubleshooting.md
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@ -215,6 +215,32 @@ On Windows, this issue may manifest with an error message that says "The network
It is possible that the IKE_AUTH payload is too big to fit in a single IP datagram, and so is fragmented. Many consumer routers and cable modems ship with a feature that blocks "fragmented IP packets." Try logging into your router and disabling any firewall settings related to blocking or dropping fragmented IP packets. For more information, see [Issue #305](https://github.com/trailofbits/algo/issues/305). It is possible that the IKE_AUTH payload is too big to fit in a single IP datagram, and so is fragmented. Many consumer routers and cable modems ship with a feature that blocks "fragmented IP packets." Try logging into your router and disabling any firewall settings related to blocking or dropping fragmented IP packets. For more information, see [Issue #305](https://github.com/trailofbits/algo/issues/305).
### Error: name 'basestring' is not defined
```
TASK [cloud-digitalocean : Creating a droplet...] *******************************************
An exception occurred during task execution. To see the full traceback, use -vvv. The error was: NameError: name 'basestring' is not defined
fatal: [localhost]: FAILED! => {"changed": false, "msg": "name 'basestring' is not defined"}
```
If you get something like the above it's likely you're not using a python2 virtualenv.
Ensure running `python2.7` drops you into a python 2 shell (it looks something like this)
```
user@homebook ~ $ python2.7
Python 2.7.10 (default, Feb 7 2017, 00:08:15)
[GCC 4.2.1 Compatible Apple LLVM 8.0.0 (clang-800.0.34)] on darwin
Type "help", "copyright", "credits" or "license" for more information.
>>>
```
Then rerun the dependency installation explicitly using python 2.7
```
python2.7 -m virtualenv --python=`which python2.7` env && source env/bin/activate && python2.7 -m pip install -U pip && python2.7 -m pip install -r requirements.txt
```
## I have a problem not covered here ## I have a problem not covered here
If you have an issue that you cannot solve with the guidance here, [join our Gitter](https://gitter.im/trailofbits/algo) and ask for help. If you think you found a new issue in Algo, [file an issue](https://github.com/trailofbits/algo/issues/new). If you have an issue that you cannot solve with the guidance here, [join our Gitter](https://gitter.im/trailofbits/algo) and ask for help. If you think you found a new issue in Algo, [file an issue](https://github.com/trailofbits/algo/issues/new).